FAQ - Frequently Asked Questions

Each product has a different MOQ. Please refer to the product page for specific details. Most products have a low MOQ. If you're unsure, send us the product link and we'll assist you promptly.

Yes! Please contact our sales team via platform chat or send a direct inquiry with the product link or SKU number.

Absolutely! We can ship directly to your customers without any marketing materials or invoices inside the package. Just let us know your dropshipping requirements.

Yes, we support wholesale and bulk orders. For pricing, MOQ, or special arrangements, contact our sales team for personalized assistance.

Yes, we offer customization options including logo printing, custom packaging, or color options depending on the product. Contact our sales team to confirm availability and costs.

Yes, there is a minimum order value for wholesale orders, which varies by product. Contact our team with your requirements to get a quote.

Yes, sample orders are available for most products. Just provide the product name or SKU to our sales team and we'll assist you further.

All orders are shipped from our warehouses in China using trusted carriers like UPS, DHL, and FedEx.

Stock items ship within 48 hours after payment. Transit time is usually 5–7 days worldwide. Custom or non-stock items may take up to 5 days to ship.

If your tracking hasn't updated, don't worry! We'll notify you of any known delays. You can also contact us for a status update, and we will follow up with the carrier for you.

Yes, we support alternative payment methods. Please contact our sales team to discuss available options.

If your country is missing, it means we need to calculate your shipping manually. Contact us and we'll adjust your order and send a payment link.

Typically, we handle export clearance and the buyer handles import clearance. For bulk orders or select countries, we offer DDP (Delivery Duty Paid) terms—contact us to check availability.

Website orders use DDU (Delivered Duty Unpaid) by default.

Yes! We offer after-sales support. If there's an issue with packaging or product quality, contact us and our team will assist you in resolving it. We also send product photos before shipping as part of our QC process.

These are local taxes (VAT, GST, etc.) imposed by your country's government. They are outside of our control and depend on your country's regulations.

We offer Delivered Duty Paid (DDP) service! With DDP, we calculate and pay all import taxes upfront so there are no hidden costs. Contact us at contact@lys-sz.com before ordering to request a DDP quote.