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Order Tracking - Easily Locate your goods

Order Tracking

Track your order from Shenzhen to your door

Look up your shipment in seconds with your order number and email — or jump straight to your carrier (DHL, FedEx, UPS or EMS) with the tracking number we sent on dispatch.

Email confirmationTracking sent on dispatch
Real-time updatesPushed automatically
Multi-carrierDHL · FedEx · UPS · EMS
Direct supportEmail & WhatsApp

Track your shipment

Paste your tracking number — we automatically detect the carrier (DHL, FedEx, UPS, China EMS, or any other postal service) and send you straight to the live status page.

Your tracking number was sent by email when your order shipped from Shenzhen. Can't find it? Email contact@lys-sz.com with your order details and we'll re-send it.

Track directly on your carrier

If you already have your tracking number, the fastest path is straight to the carrier's tracking page.

DHL Express Track shipment
FedEx Track shipment
UPS Track shipment
China EMS Track shipment

How tracking works

From order confirmation to delivery — what to expect at each stage.

Order confirmed

Right after checkout you receive an order confirmation email with your order number. Our team starts QC and packing at our Shenzhen warehouse.

Dispatched & tracked

When your order leaves Shenzhen you receive a second email with your tracking number and the carrier link (DHL, FedEx, UPS or EMS). Status updates push automatically.

Delivered to your door

Air freight typically takes 3-10 business days worldwide. DDP shipments may add 1-2 days for customs clearance — with all duties pre-paid, nothing to settle at delivery.

Tracking FAQ

When will I receive my tracking number?
Tracking numbers are generated when your order is dispatched from our Shenzhen warehouse. Dispatch lead time depends on the parts ordered, quantity and stock availability — we share the expected dispatch window as part of your order confirmation. Once dispatched, the tracking number arrives by email within a few hours.
My tracking status hasn't updated in 48 hours — is that normal?
International parcels can sometimes show no updates while in transit between hubs (customs in transit, between regional warehouses) — this is usually normal. If your tracking hasn't moved for more than 48 hours, contact us at contact@lys-sz.com with your order number. We'll follow up directly with the carrier and update you.
Can I track a DDP shipment the same way?
Yes. DDP shipments use the same carrier tracking systems as standard shipments. Customs clearance is pre-paid, so you typically see 1-2 extra days of status at the customs stage but no fees to settle at delivery. DDP is offered as a standard option for US and EU customers, and on request for other lanes — see our Shipping & Logistics page for details.
My order shows "delivered" but I haven't received it.
First, check with neighbours, your building's reception, or any safe-place the carrier may have used. Contact the carrier directly to file a delivery query (they'll have proof-of-delivery details on file). If the issue persists, email contact@lys-sz.com with your order number and we'll open a parallel investigation with the carrier from our end.
Can I change the delivery address after dispatch?
Address changes after dispatch are handled by the carrier directly, not by us. DHL, FedEx and UPS each offer a "redirect" service on their tracking page or app — fees and feasibility depend on the destination country and the shipment's current status. For pre-dispatch changes, email us at contact@lys-sz.com as soon as possible with your order number and the corrected address.
See full FAQ

Need help with your shipment?

Our team responds in real time during China business hours. Have your order number ready and we'll sort it out together.

contact@lys-sz.com WhatsApp +86 182 1872 0821
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