FAQ – Frequently Asked Questions

 

What is your minimum order quantity?

Each product has a different MOQ, please kindly refer to the product page of the product you are interested in.  For most of our products, the MOQ is very small. If you need further clarification, send us the product link, and we will reply as soon as possible.

 

I would like to have more technical information about one item, is it possible?

If you have product-related questions, please communicate with our sales team through the platform chat or by sending a direct inquiry.

 

Do you support Dropshipping service?

Certainly! We offer support for dropshipping services. If you are a seller on a different platform and would like us to ship products directly to your customers, we can accommodate that. Simply let us know about your dropshipping requirements, and we will ensure that no marketing materials or promotional items are included inside the package. Our goal is to provide a seamless and professional experience for both you and your customers.

 

Do you offer wholesale or bulk ordering options?

Yes, we offer wholesale and bulk ordering options for customers who are interested in purchasing larger quantities of our products. We understand that businesses, organizations, and individuals may have different requirements, and we are ready to cater to those needs.

For wholesale inquiries or bulk orders, please reach out to our dedicated sales team. They will provide you with personalized assistance, including information on pricing, minimum order quantities, and any available discounts or special arrangements for wholesale purchases.

 

Which shipping methods do you use?

We provide a range of shipping methods to suit various needs. Our available options include Sea, Air, Land freight, and Express Delivery. The specific method chosen for your shipment will depend on factors such as the delivery address, the nature of the goods being shipped, and the quantity of products being transported. If you have any questions or requirements, get in touch with our sales team through the contact form.

 

Who is Responsible for Customs Clearance?

In most international shipping scenarios, the division of responsibilities for customs clearance is generally as follows: the seller handles export customs clearance, while the buyer takes care of import clearance. However, the specific arrangement may vary depending on the agreed Incoterm for the sales transaction.

In certain cases, such as bulk orders or specific countries, we can provide an alternative option known as DDP (Delivery Duty Paid) sales terms. To confirm the availability of DDP terms, it is necessary to consult with our sales team.

DDP terms mean that we, as the seller, would assume responsibility not only for export customs clearance but also for import customs clearance. To determine the precise terms and conditions for each sales transaction and comply with international trade regulations, it is advisable to consult our sales team

 

Which Incoterm do you use?

We are mainly selling with FOB and DAP terms. If you have your own forwarder in China, we can ship your goods to his premises for free.

 

From which Port/Airport do you ship ?

We primarily ship our goods from Shenzhen, which serves as our main shipping point. However, for certain specific items, we may arrange shipments from Hong Kong.

 

Which shipping companies do you work with?

We will choose the shipping method according to the type of item and the destination country. We mostly work with DHL, FEDEX, UPS, TNT, ARAMEX, etc.

 

How long will it take for the goods to reach my address?

For stock items, the items will be shipped within 48 hours after the payment confirmation. For other items, it can take up to 5 days. For most of the countries, the transit time is around 5-7 days.                           

 

The delivery status has not been updated, what should I do ?

If you notice that the delivery status of your order has not been updated, we understand your concern. Rest assured that we will proactively notify you if any issues arise with your shipment.

If you have any questions or would like an update on your order's progress, we are here to assist you. Our team will promptly reach out to the transporter or shipping carrier on your behalf to gather the necessary information. We aim to provide you with clear and timely communication regarding the status of your delivery.

 

I want to use another mean of payment, outside the website platform, is it possible?

Certainly! We understand that you may prefer to use a different method of payment outside of our website platform. We do offer alternative payment options to accommodate your needs. To get more information about these options and discuss the details, we recommend reaching out to our dedicated sales team.

 

I'm at the checkout and want to proceed with payment, but my country is not listed as a supported option. What should I do?

If your country is not listed, it means that shipping fees are not stable and need manual calculation. Please contact our team, and we will assist you by editing your order manually and providing a payment link. Feel free to reach out to us for further assistance.

 

Do you offer after-sales service?

Absolutely! We take great care in ensuring the quality of each product we offer. As part of our quality control process, we even provide our customers with pictures of the merchandise prior to shipping.

However, in the rare event that you encounter any issues with the packaging or product quality upon receiving your order, we encourage you to reach out to our dedicated customer service team. They will promptly assist you in identifying the specific reasons for the problem and work with you to determine the best course of action to resolve the issue.

Your satisfaction is our priority, and we are committed to providing excellent after-sales service to ensure a positive experience with our products.