Refund policy
LYS-SZ Refund Policy
Because most of our parts are installed, soldered or tested on arrival, we accept returns for defective items only, reviewed case by case.
Eligible items
A return can be accepted when:
- The item is defective on arrival (DOA)
- The item was damaged in transit
- We shipped the wrong item, or the item does not match your order
Non-returnable items
The following items are not eligible for return:
- Change of mind, or a wrong part number ordered by the customer
- Damage caused by incorrect installation, soldering, wiring, voltage or firmware
- Items that have been modified, cut, or physically altered
- Custom-ordered, special-order, or made-to-order items, unless they are defective
- Thermal gels, pastes, and consumables once the sealed container has been opened
Defective items
Please inspect your order as soon as you receive it. If an item is defective:
- Contact us promptly at contact@lys-sz.com or WhatsApp +86 182 1872 0821
- Provide: order reference, photos/video of the issue, and a brief description of the testing performed
- Our technical team will review the case and may provide troubleshooting steps before authorizing a return
- If a return is authorized, we will issue an RMA (Return Merchandise Authorization) number — items shipped without a valid RMA will not be accepted
- Resolution options: replacement or refund, depending on the case and stock availability
Return shipping
Return shipping for a confirmed defect is agreed with you case by case when the RMA is issued. We recommend using a trackable shipping service and insuring your return.
Return process
- Email contact@lys-sz.com or WhatsApp us with your order reference, photos/video and a description of the issue
- We review the case and send you an RMA number and the return shipping address
- Pack the item in its original packaging with all accessories; include the RMA number clearly on the shipping label
- Ship the item back using the method agreed with us
Refund processing
Once we receive and inspect your returned item, we will notify you of the result.
If the defect is confirmed, we send a replacement or issue a refund to your original payment method. Please note:
- It can take additional time for your bank or crypto wallet to post the refund
- Cryptocurrency refunds are issued in the same currency and network as the original payment
Damaged in transit
If your item arrives visibly damaged, please refuse delivery if possible, or take photos of the packaging and the item, and contact us right away. We will handle the claim with the carrier.
Order cancellations
An order can be cancelled at any time before dispatch. Once an order has shipped, this policy applies.
Contact
For any return question, contact us at contact@lys-sz.com or via WhatsApp at +86 182 1872 0821.
